Shipping policy

Processing Time

All LILY Jewelry orders are processed within 1–3 business days. Orders are carefully inspected and securely packaged before dispatch.

Estimated Delivery Times

United States: 7–14 business days
Europe: 10–18 business days
Asia-Pacific: 7–14 business days

Delivery times are estimates and may vary depending on the destination, customs processing, local postal services, and circumstances outside our control.

Tracking

Once your order has been shipped, tracking information will be sent to the email address provided with your order.

Customs and Import Charges

Depending on the destination, customs duties, taxes, or other import charges may apply. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

If your order is delayed, damaged during delivery, or you believe your package has been lost, please contact us at a7715000@gmail.com with your order number so we can assist you.

Returns & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy. Please review that policy for the applicable eligibility requirements and return instructions.

Contact

LILY Jewelry
Email: a7715000@gmail.com