Refund policy

Return & Refund Policy

We want you to be satisfied with your LILY Jewelry purchase. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Return Eligibility

Items must be unused, unworn, undamaged, and returned in their original packaging with the gift case included.

Due to hygiene reasons, earrings that have been worn cannot be returned.

Final-sale items are not eligible for return.

How to Request a Return

Please contact us at a7715000@gmail.com before sending any item back. Include your order number and the reason for the return so we can provide the appropriate return instructions.

Return Shipping

For eligible returns due to a change of mind or other customer preference, return shipping costs are the customer’s responsibility unless otherwise stated.

If you receive a damaged, defective, or incorrect item, please contact us with your order details and photos. We will assist you with the appropriate resolution.

Refunds

Once your returned item is received and inspected, approved refunds will be processed within 5–7 business days to the original payment method. The time for the refund to appear in your account may vary depending on your payment provider.

Exchanges

Exchanges may be requested within 30 days of delivery, subject to the eligibility requirements above. Please contact us at a7715000@gmail.com to initiate an exchange.

Jewelry Care

LILY jewelry should be kept away from water, perfume, chemicals, and other substances that may cause damage. Damage caused by improper care may not be covered by this policy.

Contact

LILY Jewelry
Email: a7715000@gmail.com